As a Contact Center professional, you know that details matter.
For accurate, fast, and profitable service results, your agents,
communications system, and data systems must be constantly tuned
to work together effectively. Whether the issues are large or
small, InTouch Solutions can assist you in the specific areas
you’re concerned about.
Since our beginning, we have remained independent and vendor-neutral.
Our focused consulting firm has no alliances, affiliations,
partnerships, or agreements with any other companies or vendors.
As a "pure player" consulting firm, we charge fees
for our consulting services, based either on "time and
material" or "fixed fee." Revenue is earned by
providing independent consulting analyses, recommendations,
and program delivery.
We provide strategic and tactical plans, strategies, time and
cost sensitive technology and process integrating improvement
recommendations, workforce & cost analyses; but we are not
integrators of data systems. We integrate and manage our recommendations,
which may include mutual choices in software or other call/contact
center automation or applications.
We provide leading edge consulting with a balanced approach,
improving Quality of Service (QoS) for structural integrity
and long term sustainable results. We provide benchmarking for
your business operations against your competition in a Best-in-Peer
comparison. We render improvement recommendations, analyses,
and cost effective recovery on complex call center issues involving
technology, personnel training, processes for personnel, better
workforce management, and the uniquely, interactive ways they
affect your operations. |
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Hutch (Hutchison Essar Group) The largest cellular services
operator in India.Tele-Marketing, customer relationship &
customer service Times Internet Limited The second largest portal
in India Help line for students on the Learning Channel »
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