The voice interaction services @ InTouch Solutions
customize telephony solutions and offers professional services
for both inbound and outbound call centre services. We have proven capabilities
in financial processes, telemarketing, lead generation customer
service, technical support and sales support. We offer fully
integrated solutions for acquiring more customers and building
a stronger customer base. Our teams are dedicated to many vertical
areas like Telecom, Hospitality, Media, Health care, F&A etc.
The InTouch Call Center becomes an extended business arm available
to you 24/7/365 days or as per your requirement. Toll free numbers,
local phone service and web connectivity matched with our intensively
trained professionals allow us to implement any voice interaction
(B2B, B2C or C2B) campaign seamlessly.
Our system also has the ability for complete feature of rich
Interactive Voice Response (IVR) system along with full Internet
services support. This enables our contact center to support
any type of customer our clients might have, or want.
We understand that customers are your business's most valuable
asset. We allow you to nurture them, retain them or acquire
them by leveraging our expertise, technology and at a fraction
of a cost of a fully blown internal set-up. InTouch Solutions
provides the following offshore call center services : |
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Inbound call center |
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Third party verification services |
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Outbound Call center |
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Up-Sell/Cross-Sell services |
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Inbound sale |
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Collection |
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Enquiry Handling |
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Order processing |
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Customer Complaints Handling |
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Billing & Payment Support |
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| To provide channel flexibility to the customer,
our offshore call center supports a multitude of touch points.
For this, it has state of the art technology infrastructure
and employee talent to support the following channels: |
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Phone |
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E-mail |
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Web Chat |
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Hutch (Hutchison Essar Group) The largest cellular services
operator in India. Telemarketing, customer relationship &
customer service Times Internet Limited The second largest portal
in India Help line for students on the Learning Channel »
more .. |
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