Terms of Use
Site Map  
 
 

InTouch Solutions, with a mission to partner progressive institutions in the creation and delivery of exceptional customer interaction and value, has already proven itself as a premier provider of BPO /Call Centre & KPO services.

Since inception our focus has been to continually find new and better ways to help clients "make profitable long term connections with customers". 

We leverage our expertise & experience to create value through incremental quality & efficient costs. » more ...

  

  Our Specialized BPO & KPO Services

  
 

Business Process Outsourcing (BPO)

Inbound Customer Service

  1. Helpdesk
  2. Reservations
  3. Technical Support
  4. Order Processing

Customer Acquisiton Services

  1. Sales
  2. Up-Sell & Cross-Sell

Knowledge Process Outsourcing (KPO)

  1. Finance & Accounting
  2. Legal
  3. Healthcare
  4. Data Management Services
     

 

Outbound Customer Service

  1. Relationship Management
  2. C-SAT
  3. Renewal
  4. Complaint Resolution
  5. Validation & Verfication
  6. Collections
  7. Retention
  
Transition Methodology
      
Team & Culture
  
We understand the value of our customers’ business processes, and the complexity that may be involved in migrating the process to location miles away geographically. Therefore we follow a stringent methodology which includes all of the following: Completion of Pre-migration questionnaire » more ...
      
The best technology and facilities will never deliver communications excellence without people who are experienced, motivated and have high Energy level. ITS is continuously striving to employ the best resources. ITS employs front-line staff with a wide variety of skills in our call centers. » more ...
  
 
Copyright © 2005 InTouch Solutions Pvt. Ltd. All Rights Reserved.