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| Infrastructure |
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| Technology |
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Avaya for all inbound voice based operations with reporting modules. |
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Cisco back end to ensure stability
on network. |
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Concerto Ensemble Pro 6.1 for all outbound voice based operations with reporting modules. |
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Server Environment with IBM servers. |
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| Telecom |
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MPLS for International Call Center Operations. |
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Dedicated Broad Band Lease line,
with terrestrial & underground flexibility for maximizing
up time. |
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| Anti Virus and VLAN |
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Trend Microsystems anti virus. |
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Centrally managed system for loading files from CDs, floppies, etc. |
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VLAN with firewall enabled. |
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| Data Security |
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Making use of Firewall and VPN to make individual’s data secure. |
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Customized network as per request from clients. |
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Scheduled back up and restoration process. |
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Physical Security |
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CCTV, individual verification at entry point. |
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No entry without ID cards. |
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24 hour security guards for supervision. |
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Alarm systems, fire detection and suppression systems, video surveillance and visitor and employee identification. |
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Any employee found not following the security policy of the company is liable for disciplinary action, up to and including possible termination of his/her employment by the company. |
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| Business Continuity Initiatives |
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| PC & Telecom |
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Voice and Data ports on RJ-45: (thus capable of providing redundant pair). |
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Predefined number of desktops kept in store for immediate substitution incase of desktop malfunction. |
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Intelligent call routing. |
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| Network |
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Redundant points created for each network bay for both voice and data ports. |
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Data storage devices utilize the latest version of technology for complete mirroring and redundancy. |
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Absolute integration with client’s internal system, ensuring a smooth interface to the client system. |
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Real time connectivity to client’s data system maintained @ 99.6% uptime. |
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In-house technical support available round the clock. |
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Daily backup of data. |
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| Infrastructure |
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Dual uninterrupted power supplies (UPS) solution, and a 200% diesel generator that takes over in case of power losses, surges, or drops. |
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The facilities have similar technology infrastructure and backbone, which assist in replicating and duplicating business needs to other facilities incase of business exigency. |
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