Outsourcing takes place when an organization transfers the ownership
of a business process to a supplier. The key to this definition
is the aspect of transfer of control. This definition differentiates
outsourcing from business relationships in which the buyer retains
control of the process or, in other words, tells the supplier
how to do the work. It is the transfer of ownership that defines
outsourcing and often makes it such a challenging, painful process.
In outsourcing, the buyer does not instruct the supplier how
to perform its task but, instead, focuses on communicating what
results it wants to buy; it leaves the process of accomplishing
those results to the supplier. (Definition source: OutsourcingCenter.com)
Outsourcing has been a highly successful business solution for
Fortune 500 companies since several years now. The key to outsourcing
is value creation which led to this transition and has continued
due to the outsourcing partners transferring this value to the
customers. The value is recognized in the following terms. |
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A High Level of Competency |
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Alleviation of Business Risk |
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Best Utilization of Technology |
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| InTouch Solutions’ services find their genesis
in value creation by providing synergy driven solutions resulting
in incremental quality and lower cost. We provide world-class,
Call center services, Technical helpdesk and back office services
to our clients enabling them to focus on their core businesses.
With a solutions-oriented approach, InTouch Solutions is committed
to provide cost effective, SLA driven, high quality services
from its state-of-the-art call center facilities in India. |
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Customer Interaction Services:
We offer fully integrated solutions for acquiring more
customers and building a stronger customer base. We have a number
of teams of dedicated many vertical areas like finance, insurance,
healthcare, technical support, & sales. »
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Back Office Services:
Our back office services offer a full-service document solutions
to clients in healthcare,legal services, financial services, professional
and corporate communities. Well-suited to serving large health
systems, financial companies, law firms / corporate legal departments, investment banks and other document-intensive
organizations, InTouch Solutions is flexible and accountable.
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Business Consulting: As a Contact
Center professional, you know that details matter. For accurate,
fast, and profitable service results, your agents, communications
system, and data systems must be constantly tuned to work together
effectively. Whether the issues are large or small, InTouch
Solutions can assist you in the specific areas you’re
concerned about. »
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more |
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Hutch (Hutchison Essar Group) The largest cellular services
operator in India. TeleMarketing, customer relationship &
customer service Times Internet Limited The second largest portal
in India Help line for students on the Learning Channel »
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